Resident
Lampu jalan depan rumah saya rosak. Jalan Melati 3.
Floee, AI assistant
Terima kasih. Aduan anda direkod, nombor rujukan ADU-20418.
HomeMeet the teamCouncils
Floee for Councils.
Resident enquiries, with a reference number every time.
Residents report problems at night and on weekends, and the counter spends its day answering “what is the status of my complaint?”.
In practice.
WhatsApp, 11.20 pm. Example conversation; names and numbers are made up.
Complaint logged, reference given
WhatsApp11.20 pm
Resident
Lampu jalan depan rumah saya rosak. Jalan Melati 3.
Floee
Terima kasih. Aduan anda direkod, nombor rujukan ADU-20418.
Logged with location
Resident
Bila nak baiki?
Floee
Saya tak dapat janji tarikh, tapi anda boleh semak status bila-bila masa dengan nombor rujukan ini.
What it handles
- Takes a complaint with its location and gives a reference number every time.
- Checks the status of a complaint by its reference.
- Answers counter hours, forms and fees from what the council published.
- Follows up with the resident by phone or message.
What it never does
- Promise a fix date.
- Take sides. It stays neutral.
- Keep an emergency talking. It says call 999.
