Caller
Hello, is the clinic open this Saturday?
Floee, AI assistant
Hi, I’m Floee, the clinic’s AI assistant. Yes, Saturday 9 am to 1 pm. Shall I book you in?
Your AI receptionist for calls and chats.
Floee picks up your phone calls and replies on WhatsApp, Instagram and your website, day and night. It speaks Malay, English, Mandarin and rojak, answers only from your own information, and brings in your staff when a person is needed.
Opening to businesses in stages. The free plan covers website chat, 100 conversations a month, no card.
Built by Iceberg AI Solutions, Kuala LumpurMalaysia’s own language model: 
The team behind Floee has built AI for
One AI on your phone line and in every chat.
Customers reach you wherever suits them. Floee answers all of them from your facts, in their language, with your staff one step away.
Phone calls
It answers the phone.
Forward your business number to Floee. It picks up every call in a Malaysian voice, answers questions, books and moves appointments, and puts the caller through to your staff with a short summary when they ask for a person.
- Keep your own number
- Five Malaysian voices to choose from
- Calls customers back, sends reminders and runs call lists
WhatsAppInstagramFacebookTikTokTelegramEmailWebsite chat
It replies in every chat.
Messages from every app land in one inbox for your team. Floee replies straight away and remembers each customer, whichever app they used last time.
- Replies on your WhatsApp Business number
- One history per customer across every channel
- Website chat is free to start
What it can finish on its own
- Books and reschedules, in sync with Google Calendar
- Takes orders and sends payment links
- Logs complaints with a reference number
- Messages back anyone whose call was missed
- Hands over to your staff with the whole conversation
- Lists the questions it couldn’t answer, for you to fill in
One customer, one history, every channel.
Aisyah called on Monday, messaged on Tuesday night and asked a question on Instagram on Friday. To Floee, that’s one person with one history, and so it is for your team.
Example customer. Names are made up.
Phone callMon, 10.12 am Nak buat appointment scaling minggu ni.WhatsAppTue, 9.40 pm Boleh tukar ke Sabtu pagi?InstagramFri, 1.05 pm Klinik terima panel Takaful tak?
A
Aisyah RahmanOne person across three channels
- Scaling booked, then moved to Saturday, 10 am
- Writes in Malay, so Floee replies in Malay
- Asked about Takaful panels, answered from your list
PhoneWhatsAppInstagram
Floee speaks
It replies in the language the customer used, even when one message mixes all three. Nobody has to pick a language first.
Customer, in Malay
Kedai buka pukul berapa hari Ahad?
Floee, in Malay
Hari Ahad kami buka 10 pagi hingga 6 petang. Nak saya tempah slot untuk anda?
Talk to Floee, out loud.
Press call and ask what your customers ask you. Floee talks back, face to face, the way it would answer your phone.
Floee answers out loud and its face moves as it talks. You’ll need your microphone.
A day at the counter.
From the first call of the morning to the booking someone makes at midnight. Example conversations.
Phone callNak tukar appointment saya ke Khamis boleh?
Boleh. Khamis ada pukul 11 pagi. Saya tukar sekarang?
Moved to Thursday and updated in Google Calendar
WhatsAppSize 42 hitam ada? 明天可以拿吗?
Ada stock. 可以，明天中午以后。 Payment link dah hantar.
Sold from stock, payment link sent
InstagramDah tiga kali saya tanya benda sama!!
Saya faham, maaf sangat. Saya sambungkan anda kepada Aina dari pasukan kami sekarang.
Frustration noticed, handed to Aina
Website chatAda parking untuk OKU tak?
Saya belum ada jawapan untuk itu. Saya dah tanya pasukan kami, mereka akan balas di sini.
Added to your questions to answer
Website chatStill open for booking tomorrow morning?
Yes. 9.30 am is free. Booked under Mei Ling, and a reminder goes out at 8.
Booked while the shop was closed
Outbound calls, next dayHello?
Hi Puan Siti, ini Floee dari klinik. Nak sahkan temujanji esok pukul 10 pagi.
24 reminder calls, inside your calling hours
Friendly, and careful with facts.
A friendly voice is no use if it guesses. Floee keeps to these rules on every channel.
It only uses what you’ve published.
Your prices, your hours, your rules. If something isn’t in your knowledge, Floee doesn’t say it.
It says when it doesn’t know.
Then it adds the question to your list, so you answer it once and Floee knows it next time.
It brings in a person when it matters.
Upset customers, medical questions and anything sensitive go to your team with the whole conversation.
Your team sees everything.
One inbox for every channel. Take over any conversation, see how each one ended, and answer what Floee couldn’t.
Take over, hand back
Step into any chat or call with the whole history, then give it back to Floee.
See the outcome
Booked, paid, handed over: what every conversation ended in.
Fill the gaps
Questions Floee couldn’t answer, grouped, so you fix each one once.
Cap the spend
A monthly limit, so a busy month never becomes a surprise bill.
Booked: scaling, Sat 10 amPaid: deposit link settledHanded to Aina, with the threadNew question: “Ada parking OKU?”Privacy you can show an auditor.
Built for clinics, councils and anyone who answers to one. Your console prints a PDPA package whenever you need it.
- Where your data lives
- Hosted in the Asia-Pacific region (Singapore); Malaysian hosting is on the roadmap.
- Who can see it
- Only people you invite. Every request is checked against your organisation.
Questions people ask first.
Something else? Ask Floee itself, bottom right.
Is Floee a real person?
No. Floee is an AI agent that your business sets up with its own information. When a conversation needs a person, Floee passes it to your team with everything that was said.
Which languages does Floee understand?
Malay, English and Mandarin, including messages that mix them. It replies in the language it was asked in. On the phone it speaks with a Malaysian voice; you choose from five.
Does it make up answers?
No. It answers only from what you have published. If the answer is not there, it says so, and the question is listed for you to answer next. Anything it should not handle goes to a person.
Can I keep my own phone number?
Yes. Forward your business number to Floee, or show it as the caller ID on outbound calls. The call forwarding guide has the codes for Malaysian mobile networks.
Where is my data stored?
Hosted in the Asia-Pacific region (Singapore); Malaysian hosting is on the roadmap. Every organisation’s data is isolated from every other’s, and the console prints a PDPA package.
When can I start?
Floee opens to businesses in stages. Join the waitlist and we’ll contact you when your place is ready, starting with the free plan: website chat on your own answers, 100 conversations a month, no card.
Which industries is it set up for?
There are 13 ready-made industry packs, from clinics, restaurants and retail to property, insurance, councils and logistics. Each is a tested starting point you adapt with your own facts.
Say hi to Floee.
Ask it something your counter hears every day. Then try to catch it out.