HomeHow it works
How Floee works.
No code and no consultants. You describe your business, Floee learns it, and you decide when it goes live.
Most teams go live in an afternoon. You can stop at any step.
- 1
Pick a uniform
Start from one of 13 industry packs, from clinics to councils, or describe the job in plain words. Each pack comes with its questions, rules and outbound jobs.
- 2
Teach it your business
Add your FAQ, hours, services and prices. Upload price lists and brochures Floee can send. Tell it how to say your brand and street names on the phone.
- 3
Try it in private
Chat and talk to Floee in a private preview. Pin the answers that must never change, and re-run them after every edit.
- 4
Switch on your channels
Website chat first. Then WhatsApp, Instagram, Facebook, TikTok, Telegram, email and your own phone number, when you’re ready.
What happens when a message arrives.
The same eight checks, in this order, for a WhatsApp message and a phone call alike.
- It saves the message.
Always, even when a person is already handling the chat.
- It checks who’s in charge.
If your team has taken over, Floee stays quiet.
- It checks your balance.
Nothing is spent once your credit or spend cap runs out.
- It finds the right team.
Your routing rules send it to the right branch or team.
- It reads the mood.
An upset customer goes to a person before they have to ask.
- It listens for “human, please”.
Anyone who asks for a person gets one.
- It uses your script.
If you wrote a fixed answer for this, it sends exactly that.
- Then it answers.
From your knowledge, in their language, and finishes the job.
Every channel, one inbox.
Answers your number and calls out, with the same knowledge as chat.
Your business number, with approved templates outside the 24-hour window.
A chat bubble for your site, with a Talk button for voice in the browser.
Direct messages land in the same inbox and get the same answers.
Messenger conversations, side by side with every other channel.
Replies to direct messages from your TikTok account.
A bot for your business, connected in minutes.
Reads a connected mailbox and answers enquiries by email.
When it matters, a person takes over.
Floee hands the thread to your team with everything that was said. On a call, it puts the caller through and briefs your officer first, then sends the summary in writing.
