Parent
Hello, my son has had a lump in his groin since this morning.
Floee, AI assistant
I’m sorry to hear that, that must be worrying. What’s his name and how old is he?
HomeMeet the teamDoctors
Floee for Doctors.
A calm phone assistant for your practice.
Parents call while you’re in surgery or after the clinic closes, and every missed call is a worried family.
In practice.
Phone call, 7.48 pm. Example conversation; names and numbers are made up.
Booked at the nearest hospital
Phone call7.48 pm
Parent
Hello, my son has had a lump in his groin since this morning.
Floee
I’m sorry to hear that, that must be worrying. What’s his name and how old is he?
Parent
Adam, he’s four. We’re in Shah Alam.
Floee
Thank you. The doctor can see Adam at the nearest hospital on Thursday at 9.30 am or 2 pm. Which suits you?
Checked distance and the doctor’s diary
Parent
9.30 please.
Floee
Booked for Thursday, 9.30 am. The clinic is on level 3, room 3.08. A nurse will call you to confirm.
Sent to the doctor to confirm
What it handles
- Answers every call in English, Malay or Mandarin, and switches when the caller does.
- Checks where the family is and books at the nearest hospital you practise at.
- Reads back the floor, room and address, so families find you.
- Knows when you’re away and books from the day you’re back.
- Rings you straight away on urgent cases.
What it never does
- Diagnose, or name a likely cause.
- Tell a parent a symptom is nothing to worry about.
- Suggest medicine, doses or home treatment.
- Book an appointment when a child needs the Emergency Department now.
