Customer
My parcel arrived damaged.
Floee, AI assistant
I’m sorry about that. What’s the tracking number?
HomeMeet the teamLogistics
Floee for Logistics.
Customer service for couriers and logistics.
The lines flood with “where is my parcel?” and damaged-item reports that all need the same details taken.
In practice.
Phone call, 2.48 pm. Example conversation; names and numbers are made up.
Report logged with a reference
Phone call2.48 pm
Customer
My parcel arrived damaged.
Floee
I’m sorry about that. What’s the tracking number?
Customer
MY4410279
Floee
Thank you. I’ve logged a damage report for MY4410279. Your reference is LR-5512.
Reference read back
What it handles
- Logs missing, late and damaged parcel reports with the tracking number.
- Checks a report’s status by its reference.
- Books a pickup and reads back the day and time.
- Follows up missed deliveries by phone or message.
What it never does
- Guess where a parcel is.
- Promise a delivery date. It points to your tracking.
- Approve compensation. That goes to a person.
