Customer
Order saya belum sampai lagi. Dah seminggu ni.
Floee, AI assistant
Maaf atas kelewatan. Boleh bagi nombor order? Saya semak sekarang.
HomeMeet the teamSupport teams
Floee for Support teams.
Answer “what’s the status?” without lifting a finger.
The same “what is the status of my…” question fills the support queue all day.
In practice.
Instagram, 4.02 pm. Example conversation; names and numbers are made up.
Status read from the record
Instagram4.02 pm
Customer
Order saya belum sampai lagi. Dah seminggu ni.
Floee
Maaf atas kelewatan. Boleh bagi nombor order? Saya semak sekarang.
Customer
FL-20931
Floee
FL-20931 sedang dalam penghantaran, dijangka sampai esok menurut rekod kurier.
Looked up the record first
What it handles
- Logs the request and reads back a reference number.
- Looks up the status by reference and shares only what the record says.
- Notices frustration and brings in a person before they have to ask.
- Hands disputes and anything unusual to your team with the full thread.
What it never does
- Guess a status or a date.
- Promise refunds or waivers. Those go to a person.
- Argue with an upset customer.
