Customer
Nak tanya, Sabtu buka tak?
Floee, AI assistant
Hi, this is Floee from Sentosa Optometry. We missed your call at 1.14 pm. How can we help?
HomeMeet the teamFront desks
Floee for Front desks.
The receptionist who’s always at the desk.
Calls ring out at lunch and after five, and a missed call is usually a customer who tries someone else.
In practice.
WhatsApp, 1.16 pm. Example conversation; names and numbers are made up.
Missed call followed up
WhatsApp1.16 pm
Floee
Hi, this is Floee from Sentosa Optometry. We missed your call at 1.14 pm. How can we help?
Sent after an unanswered call
Customer
Nak tanya, Sabtu buka tak?
Floee
Buka, Sabtu 9 pagi hingga 5 petang. Nak saya tempah pemeriksaan mata?
What it handles
- Answers your phone, WhatsApp and website chat at any hour.
- Messages callers back after a call nobody picked up.
- Takes bookings, messages and requests, with a reference number.
- Puts urgent callers through to the right person.
What it never does
- Make up hours, prices or promises.
- Pretend to be a person. Asked, it says it’s an AI.
- Leave a caller who asked for a human without one.
